Frequently asked questions

Just Walk Out technology is a fast, convenient, and seamless way for people to shop at your store. Shoppers enter by using a payment method such as credit card or mobile wallet. Once they’re in, they simply grab what they want from the shelf and exit the store.Just Walk Out technology is a fast, convenient, and seamless way for people to shop at your store. Shoppers enter by using a payment method such as credit card or mobile wallet. Once they’re in, they simply grab what they want from the shelf and exit the store.

Just Walk Out technology is made possible by a combination of computer vision, sensor fusion, deep machine learning models, and generative AI. These technologies work together seamlessly, in the background, in order to figure out almost instantly which customer took what, charge them correctly, and allow them to simply walk away with their items.

Just Walk Out technology analyzes shopping behavior and identifies merchandise trends to help you optimize your business.

Using Just Walk Out analytics, you can analyze and understand product performance and shopping patterns, helping you create better planograms with improved product assortments. You can also design more profitable promotions to increase average basket size.

Insights reveal traffic patterns and volume related to various fixtures and product categories, helping you understand how products are considered, picked up, returned to shelf, and purchased across all computer vision Just Walk Out technology stores.

For new store builds, we work as part of your construction or remodel plans. For existing stores, we work with you to install the technology while minimizing the impact on current operations. Our Just Walk Out technology store kits are less complex than a new build or retrofit, and are faster to deploy.

You can find Just Walk Out technology in many types of stores, including convenience stores, grocery stores, stadiums or venue concessions, and event merch shops. Check for a Just Walkout technology-enabled store near you.

Simply enter the store, take what you like, and leave through the exit gate using your credit or debit card, or by hovering your palm over an Amazon One device, if you’ve signed up for Amazon One.

No waiting in a long line and risk missing the action! When you pass through the exit gate, the RFID tags in the clothing and other apparel is read by RFID readers, and the credit card used to exit (or the payment information linked to your Amazon One profile) will be charged. Shortly after exiting the store, you can access your receipt at https://justwalkout.com/receipts.

Our growing portfolio includes pre-packaged beverages and grocery items, produce, fresh bakery, prepared foods, self-served selections (e.g., beverage machines, food bars, froyo), prepared hot foods, magazines, books, to name a few.

Our Just Walk Out technology Merch Kit supports a range of merchandise including apparel and souvenirs.

Our technology has broad applicability. It’s great in places that surge periods like stadiums, long lines, food deserts, or in places where consumers are pressed for time.

If you are a business interested in Just Walk Out technology, please click on the contact us button at the top of the page to get started.

We offer retailers options when it comes to the way shoppers pay at their store. Just Walk Out technology can accept all major credit cards, mobile wallets, and where applicable employee badge pay, meal plan apps, or Amazon One. It can not support pre-paid, gift, or value-loaded cards.

Amazon One integrates seamlessly with Just Walk Out technology, enabling customers to enter and pay using their unique palm signature.

You can pre-enroll on your mobile device with your Amazon.com account. Finish enrolling in person on an Amazon One device in the United States. Follow the on-device prompts to finish your enrollment. After that, each time you need to confirm your identity or pay, hover your palm above the device for about a second and then be on your way.


You can find out more about Amazon One by going to their website: https://one.amazon.com/help

Accurate receipts are essential to building and maintaining shopper trust. Just Walk Out technology uses object recognition to accurately identify sandwiches, bags of potato chips, and other merchandise. The system is so accurate it can even track groups of shoppers entering with one credit card. When the group walks out, the system knows which shoppers were using the same card and generates one receipt for the collective transaction.

When the team developed Just Walk Out technology, they used datasets from millions of AI-generated synthetic images and video clips mimicking realistic, and sometimes rare, shopping scenarios, including variations in store format, lighting conditions, and even crowds of shoppers. This training allowed them to scale the original idea for the Just Walk Out technology to a system that can recognize millions of actions without making mistakes.

Consumers’ customer service needs, including returns, are managed directly by the retailer.

Yes. With Just Walk Out stores, the way employees spend their time is only shifting—they now spend more time assisting customers, answering questions, and restocking as needed, rather than operating checkouts and manually processing payments.

No. The technology simply links you to your payment instrument. It distinguishes shoppers from one another with collecting or using any of your biometric information.

Just Walk Out technology detects when your hand interacts with a product on the shelf. It’s the machine learning algorithms that make sure the correct item is added to your virtual cart, all without any specific knowledge about you.

Yes. Amazon designs all of our products, services, and systems – including our Just Walk Out technology – with privacy and security in mind, and we employ thousands of professionals whose sole mission is to ensure the integrity and security of customer data.

We maintain physical, electronic, and procedural safeguards in connection with the collection, sharing, and storage of customer data, and our devices offer security features that protect against unauthorized access and loss of data.

We also use proven encryption protocols and software to protect the security of your personal data during transmission. Amazon products and services also benefit from the underlying privacy and security capabilities of Amazon Web Services (AWS), one of the most secure cloud computing environments available today.

It couldn’t be easier to shop using Just Walk Out technology.
The technology automatically detects when products are taken from or returned to the shelves, coolers, or racks and keeps track of them in a virtual cart.

When you put an item back on the shelf, it comes out of your virtual cart. Once you leave the store, you’re charged only for the items you took with you. Seriously, it’s that simple.

Yes! Only one payment method is needed to enter the store. When the gate opens, everyone enters the store. Whatever anyone leaves the store with is charged to the payment account used to enter.

No worries. If you change your mind about an item, just place it back on the shelf. You will only be charged for the items you take with you when you exit.

Once you’re ready to leave, just head for the exit and walk right out with your items. You’re good to go! Your payment will be processed automatically.

Your receipt is accessible via a receipt look up website. Scan the QR code on the receipt poster to access the website. More information about getting receipts and processing refunds can be found at justwalkout.com/receipts.