How does Just Walk Out technology work?

Just Walk Out technology uses a combination of sophisticated technologies to determine “who took what” from the store. When a shopper takes something off the shelf, it’s added to their virtual cart. When the shopper puts the item back on the shelf, it comes out of their virtual cart. After they leave the store, they’re charged for the items they left the store with.

How long will it take to install Just Walk Out technology in a store?

The installation of the technology can take as little as a few weeks from the time we have access to your store. For new store builds, we work as part of your construction or remodel plans. For existing stores, we work with retailers to install the technology while minimizing impact on current operations.

In what stores does Just Walk Out technology work?

Our technology has broad applicability. It’s great in places that have high demand, long lines, or wherever customers are pressed for time.

If shoppers have questions about the store or need to make a return, who do they contact?

Shoppers’ customer service needs, including returns, are managed by the retailer directly.

Will people still be working in stores with Just Walk Out technology?

Yes. With Just Walk Out-enabled stores, the way the employee spends their time is simply shifting — they now spend more time assisting customers, answering questions, helping them find items, and stocking shelves as needed, rather than operating checkouts and manually processing payments.

If I am interested, how can I get in touch?

If you are a business interested in Just Walk Out technology, please visit the Contact us page to complete the form or send us an e-mail at jwo-interest@amazon.com.
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