A better way to shop, hands down
*Payment methods vary by retailer, all stores accept credit cards, and some stores accept mobile wallet, app, or employee badge pay. Pre-paid gift cards are not accepted at this time.
Just Walk Out technology is a fast, convenient way to shop in stores. Just use a credit card, debit card, or mobile wallet to enter the store, grab what you want from the shelf, and leave. No lines. No waiting.
Customers in the US can use Amazon One, or, when applicable, meal plan app, or badge pay.
In some countries, a pre-authorization amount will be charged. The remaining balance is charged when you leave the store. If you leave without buying anything, the pre-authorization hold will be released.
*Pre-paid and gift cards are not supported at this time.
It couldn’t be easier to shop using Just Walk Out technology. The technology automatically detects when products are taken from or returned to the shelves, coolers, or racks and keeps track of them in a virtual cart.
When you put an item back on the shelf, it comes out of your virtual cart. Once you leave the store, you’re charged only for the items you took with you. Seriously, it’s that simple.
Yes! Only one payment method is needed to enter the store. When the gate opens, everyone enters the store. Whatever anyone in your group leaves the store with is charged to the payment account used to enter.
No. The technology simply links you to your payment instrument. It distinguishes shoppers from one another without collecting or using any of your biometric information.
Just Walk Out technology detects when your hand interacts with a product on the shelf. It’s the machine learning algorithms that make sure the correct item is added to your virtual cart, all without any specific knowledge about you.
No worries. If you change your mind about an item, just place it back on the shelf. You will only be charged for the items you take with you when you exit.
Once you’re ready to leave, just head for the exit and walk right out with your items. You’re good to go! Your payment will be processed automatically.
Your receipt is accessible via a receipt look up website. Scan the QR code on the receipt poster to access the website. More information about getting receipts and processing refunds can be found at justwalkout.com/receipts.
Yes. Amazon designs all of our products, services, and systems – including our Just Walk Out technology – with privacy and security in mind, and we employ thousands of professionals whose sole mission is to ensure the integrity and security of customer data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, sharing, and storage of customer data, and our devices offer security features that protect against unauthorized access and loss of data.
We also use proven encryption protocols and software to protect the security of your personal data during transmission. Amazon products and services also benefit from the underlying privacy and security capabilities of Amazon Web Services (AWS), one of the most secure cloud computing environments available today.
Yes. And, since store employees aren’t busy operating checkouts, they are more available than ever to answer questions, troubleshoot, and help you out when you need it.
For stores that may be unattended during part of the
business day, customers will have a phone number to call
if they need help.
You can find Just Walk Out technology in many types of stores, including convenience stores, grocery stores, stadiums or venue concessions, and event merch shops. Check for a Just Walkout technology-enabled store near you.
Simply enter the store, take what you like, and leave through the exit gate using your credit or debit card, or mobile wallet. To shop as a group, only one payment method is needed.
When you pass through the exit gate, RFID readers pick up the unique item information in the RFID tags, and the payment method used will be charged. Shortly after exiting the store, you can access your receipt at justwalkout.com/receipts.